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World Takaful Report 2010

Managing performance in a recovery

Ashar Nazim - Islamic Financial Services Group

Justin Balcombe - Middle East Insurance Leader

Mark Stanley - Islamic Financial Services Group


Key messages

 1.   Resilient Growth
      Takaful has experienced continued growth but penetration remains low in
      key markets
 2.   Takaful Varies Across Geographies
      Increased dialogue between regulators and Shari'a scholars will help build
      consistency
 3.   Mixed Financial Performance
      Performance of operators in the GCC and Malaysia varies significantly due
      to different business and operational strategies
 4.   Challenging Business Environment
      Business risks from last year resonate in 2010 but shifts suggest M&A is
      likely

Page 2 The World Takaful Report 2010


Global takaful contributions totalled US$5.3b in

2008

                                                               Global Gross Takaful Contributions (US$m)
                                                                                                                5,318 28         CAGR 2005-2008
                                                                                                                           104
            CAGR (2005-2008) = 39%                                                                                 299
                                                                                       4,122                                   Levant          18%
                                                                                                   22            1,146
                                                                                         276       76
                                                              3,068                                                            Indian Sub-     135%
                                                                        18               901                                   Continent
                                                               256      11
                                     1,988 17                  695                                                             Africa           18%
                                               8
         1,384 14                              181                                                               3,742
                       5               544                                              2,846                                  South-East Asia 28%
            474      121                                      2,089
                                     1,239
            770                                                                                                                GCC              45%
           2004                      2005                     2006                      2007                   2008 (e)
                                                                  Iran - Gross Contributions by Year (US$m)
        2,164                         2,561                    2,896                       3,415                      4,096                     17%

Source: World Islamic Insurance Directory 2010 (Reproduced with permission from Takaful Re Limited), Ernst & Young analysis

Page 3 The World Takaful Report 2010


Insurance penetration rates remain low across

OIC countries

                                              Insurance Penetration and Real GDP Growth for Select Countries
                                         18%
                                         UK
                                         16%
  Insurance Penetration (Gross
                                         14%
                                         12%
                                                                                                                                   Organisation of the
                                         10%                                                                                       Islamic Conference (OIC)
                                                       France
                                                                               Singapore                                           member states (2010)
premiums/Nominal GDP in 2008)
                                                                 USAUnited States of America
                                             8%
                                                                       World
                                 Italy        Germany
                                             6%       Canada
                                                                                 Malaysia
                                                                                                                     India
                                             4%                           Thailand          Morocco
                                    Russia                                           Jordan                                                  Qatar
                                             2%                  UAE        Tunisia
                                                   Turkey                                   Indonesia
                                                                                 Pakistan             Bangladesh
                                                        Kuwait         KSA                Egypt
                                                                           Algeria              Oman Nigeria
                                             0%
                            -2%                   0%               2%                  4%             6%           8%        10%       12%           14%
                                                                                     Estimated Real GDP Growth (2009-2011)

Source: Swiss RE - Sigma No. 3 (2009), Global Insight, Ernst & Young analysis

Page 4 The World Takaful Report 2010


Key messages

 1.   Resilient Growth
      Takaful has experienced continued growth but penetration remains low in
      key markets
 2.   Takaful Varies Across Geographies
      Increased dialogue between regulators and Shari'a scholars will help build
      consistency
 3.   Mixed Financial Performance
      Performance of operators in the GCC and Malaysia varies significantly due
      to different business and operational strategies
 4.   Challenging Business Environment
      Business risks from last year resonate in 2010 but shifts suggest M&A is
      likely

Page 5 The World Takaful Report 2010


Four business models reflect a diversified

industry

                                   Mudaraba                      Wakala                   Combined              Wakala Waqf
Strengths                 ►   Enhanced                  ► No sharing in the        ► Two sources of        ► Two sources of
                              profitability               technical result           revenues                revenues
                          ►   Operator is               ► Excessive risk taking    ► No sharing in the     ► No sharing in the
                              incentivized to             is fully mitigated as      technical result        technical result
                              achieve strong              no upside exists         ► Qard Al-Hasan
                              technical results                                      partially limits
                          ►   Qard Al-Hasan                                          excessive risk taking
                              partially limits
                              excessive risk taking
Constraints               ►   Shareholders are          ► Profitability is         ► Excessive risk taking ► No Qard Al-Hasan to
                              permitted to share in       reduced as there is        only partially          address deficits (e.g.
                              the technical results       no upside from the         mitigated through       during catastrophic
                          ►   Excessive risk taking       policyholders’ fund.       Qard                    events), which may
                              only partially            ► Direct financial         ► Direct financial        impact long-term
                              mitigated through           incentives to improve      incentives to improve   sustainability
                              Qard                        technical results are      technical results are
                                                          limited                    limited
                          ►   Corporate governance for participants
                          ►   Equitable distribution of surplus over time

Source: Ernst & Young analysis

Page 6 The World Takaful Report 2010


Takaful business models - the way forward

                                        Key Strategic Issues
               Revenue drivers           Shari’a and regulatory         Building customer trust /

1 2 3

               vary significantly          requirements vary                  brand loyalty
  ► Fee        structures and        ► Takaful  regulations are       ► Governance    standards
       profitability vary              specific to jurisdictions        remain limited
  ► Resilience of each model         ► Shari’a framework is yet       ► Policyholders are sole
       is impacted by these            to be convincingly applied       providers of risk capital
       revenue streams                 as a business advantage
                                         Recommendations
           Review feasibility of         Address local leading           Strengthen corporate

A B C

              operating models                  practices                      governance
  ► Clearly          understanding   ► Understanding     of Shari'a   ► Communicate     uniqueness
       each model and its              requirements and                 of takaful models
       practical implementation        regulations is key             ► Position as competitive
       is key                                                           advantage

Source: Ernst & Young analysis

Page 7 The World Takaful Report 2010


Key messages

 1.   Resilient Growth
      Takaful has experienced continued growth but penetration remains low in
      key markets
 2.   Takaful Varies Across Geographies
      Increased dialogue between regulators and Shari'a scholars will help build
      consistency
 3.   Mixed Financial Performance
      Performance of operators in the GCC and Malaysia varies significantly due
      to different business and operational strategies
 4.   Challenging Business Environment
      Business risks from last year resonate in 2010 but shifts suggest M&A is
      likely

Page 8 The World Takaful Report 2010


Average RoE for a sample of takaful operators

in GCC and Malaysia

         20%
         15%
                                                                                           11.1%
                                                         9.7%
         10%
                                   10.0%                                      6.2%                   7.6%
          5%                                                                5.7%
                                      1.6%              5.2%
          0%
                              2005                    2006                  2007          2008   2009
         -5%
                                                                                                    -6.5%
                                                                                           -5.3%
        -10%
                                                              GCC                Malaysia
                        Takaful has not historically been a 20% RoE industry

Source: Company Annual Reports, Ernst & Young analysis

Page 9 The World Takaful Report 2010


Net income breakup for takaful operators in the

GCC and Malaysia

                               GCC (Sample)                                                                                              Malaysia (Takaful Industry)

100% 100%

 90%                                                             16%                                         90%                                          22%        19%  22%
                                                                                                                             25%               27%
 80%                                                                                                         80%
 70%           62%                                                                                           70%
 60%                                            80%                                                          60%
                                                                                    Investment
 50%                            97%                                                 income                   50%
 40%                                                             84%                                         40%                                                     81%
                                                                                    Underwriting                             75%                          78%             78%
                                                                                                                                               73%
 30%                                                                                income                   30%
 20%           38%                                                                                           20%
 10%                                            20%                                                          10%
                                       3%
   0%                                                                                                          0%
              2005             2006            2007             2008                                                        2005              2006       2007       2008 2009
           GCC takaful industry’s income is not derived from underwriting

Source: Company Annual Reports, CBB Insurance Market Review (Bahrain), Financial Stability and Payments Systems Report (Malaysia), Ernst & Young Analysis

Page 10 The World Takaful Report 2010


Retakaful ratios for a sample of operators in

GCC and Malaysia

        45%                          42.2%
                                                          37.9%                39.3%
        40%                                                                                   36.3%
                                                                                                       37.0%
        35%
        30%
        25%
        20%
        15%
                                                          9.1%                                8.5%
        10%
                                     3.9%                                      4.7%
         5%                                                                                            4.5%
         0%
                             2005                     2006                  2007           2008     2009
                                                              GCC                 Malaysia
                                 GCC operators also rely heavily upon retakaful

Source: Company Annual Reports, Ernst & Young analysis

Page 11 The World Takaful Report 2010


Average claims ratio for takaful operators in the

GCC and Malaysia

                    70%
                                                                                                                                                    60.9%
                                                                                                                                                                            55.6%
                    60%                                                                                               54.2%
                                                                                               49.5%                                                47.3%                        53.6%
                    50%
                                        43.2%                                                                             43.8%
                                                                    41.3%                      43.2%                                                                          47.8%
                    40%                                                                                                   38.6%                       41.5%
        Ratio (%)
                    30%                                           33.6%                        34.8%
                                                                                                                        32.4%
                                          27.6%                                                                                                   29.3%                     28.6%
                    20%
                    10%
                    0%
                                  2003                       2004                        2005                       2006                       2007                       2008
                                Saudi Arabia Insurance Claims Ratio                                                  UAE Insurance Claims Ratio
                                Bahrain Takaful Claims Ratio                                                         Malaysia Takaful Claims Ratio
                      Business mix and claims management needs to improve

Source: CBB Insurance Market Review (Bahrain), Annual Takaful Statistics issued by Bank Negara Malaysia (Malaysia), Annual Insurance Statistics issued by Insurance Authority (UAE), SAMA Insurance

Review (Saudi Arabia)

Page 12 The World Takaful Report 2010


Financial performance - the way forward

                                             Key Strategic Issues
        Quality of underwritten              Ensuring investment

1 2 3 Efficiency in operation

                      business                      discipline
  ► Limited          access to quality   ► Limited  access to Shari’a    ► Critical  business volume
       customers                           compliant capital markets       not achieved
  ► Complex risks are a                  ► High direct exposure to       ► High combined ratios
       challenge                           equity markets                ► Service quality remains
  ► Business mix is sub-                 ► Ad-hoc approach to              sub optimal
       optimal                             portfolio management
                                              Recommendations
           Revisit strategy and            Sustainable investment

A B C Lower cost of operation

          implementation plan                    management
  ► Revisit          business mix and    ► Manage    portfolio via       ► Target   economies of
       build scale                         specialist intermediaries       scale and scope
  ► Specialize - customer,               ► Actively lobby for            ► Improve loss ratios -
       sectors, business lines             deepening local Islamic         business mix and claims
  ► Build risk infrastructure              capital markets               ► Shared service
       and improve retention                                               arrangements

Source: Ernst & Young analysis

Page 13 The World Takaful Report 2010


Key messages

 1.    Resilient Growth
       Takaful has experienced continued growth but penetration remains low in
       key markets
 2.    Takaful Varies Across Geographies
       Increased dialogue between regulators and Shari'a scholars will help build
       consistency
 3.    Mixed Financial Performance
       Performance of operators in the GCC and Malaysia varies significantly due
       to different business and operational strategies
 4.    Challenging Business Environment
       Business risks from last year resonate in 2010 but shifts suggest M&A is
       likely

Page 14 The World Takaful Report 2010


Takaful business risks in 2010 reflect improved

market conditions and potential for M&A

                                                                          Takaful Global Business Risks 2010

Key Business Risks 2009

                                                           Financial                                            Compliance
        High-risk
1       Investment
        Portfolios                                                                                               Regulatory
        Shortage of                                      High-risk                                               Compliance
2
        Expertise
                                                       Investment
3       Competition                                     Portfolios                                           -
        Global Economic
4
        Downturn
        Enterprise Risk                                                                                               Inability to
5
        Management                                  Limited                                                             Achieve
        Regulatory                                Financial                                                         Underwriting
6
        Compliance                               Flexibility                                                             Profit
        Inability to Achieve
7
        Underwriting Profit
        Lack of Rated                                                                                         Shortage of
8
        ReTakaful                                           Competition                                        Expertise
        Limited Financial
9
        Flexibility
        Inability to Tap Pent-
10                                                         Strategic                                            Operational
        up Demand

Source: Corporate Interviews, Ernst & Young analysis

Page 15 The World Takaful Report 2010


Business risks - the way forward

                                        Mitigating Key Strategic Business Risks
                                                                                     Balancing investment

1 Developing talent pool 2 Managing competition 3

                                                                                            portfolios
  ► Boards           to actively direct       ► Quickly   build critical         ► Disciplined  approach to
       investment in skill building              business volumes - M&A            investing
  ► Establish alliances                       ► Specialization, service          ► Lobby for new products
  ► Initiate industry-wide                       quality and Shari'a               and deeper Shari’a
       compulsory training and                ► Strategy execution and             capital markets
       qualification programs                    accountability
    Strengthening underwriting                                                        Regulatory guidance

4 5 Creating financial flexibility 6

                   capabilities                                                      as a business enabler
  ► Specialize              by customer       ► Boards   to actively direct      ► Embrace    regulatory
       segment, sectors and                     strategic M&A                      compliance
       business lines                         ► Capital planning to              ► Infrastructure institutions
  ► Link-up with specialists                    address business and               like IFSB, AAOIFI and
  ► Focus on originating                        regulatory requirements            IIFM to play a more
       quality business                       ► Prudent use of retakaful           proactive role

Source: Ernst & Young analysis

Page 16 The World Takaful Report 2010


Key executive level takeaways

 1.    Achieving Scale
       Takaful needs to build scale if it is to improve technical income and reduce
       its reliance upon investments - M&A and specialization are key drivers
 2.    Differentiation
       Convincing customers of the value of takaful remains a challenge - a
       focused offering and brand credibility are key to addressing this issue
 3.    Strategy Development and Execution
       Benchmarking performance, developing the right strategy and successful
       implementation and accountability will differentiate market leaders

Page 17 The World Takaful Report 2010


Thank you

Contact us:

Ashar Nazim - ashar.nazim@bh.ey.com

Justin Balcombe - justin.balcombe@ae.ey.com

Mark Stanley - mark.stanley@bh.ey.com